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Frequently Asked Question’s

What is Leja?

Leja is the Providing Cabs service in inter-state cities and local location in just charge to one side fare only. Available on Website go-to for booking what you need to be delivered to you, whenever you need it. We provide a seamless experience for our passengers and business users alike by giving them the most reliable, quickest and safest way to get things they need and get around.

Why choose Leja?

Leja Cabs is a reliable service. We provide quality service with trained driver and staff. Leja is a Safe, Flexible and Enjoyable service. When you compare the cost of other sources of travel with Leja you will find that you are paying less and enjoying a comfort of door pick up and drop up to your destination. You can stop at your choice for Lunch/Dinner/Breakfast food, stop where you find washroom facilities.

Is Leja safe?

Totally. We just work with authorized and allowed taxis, which are completely controlled by RTO. We meet with each and every driver who joins, and we take them through an extensive preparing program, guaranteeing the largest amount of security for you.

Leja’s operational timings?

The Cabs Booking Timing is 9.00 a.m. to 9.00 p.m., and Customer cares a 24×7, round-the-clock service.

How can I book a Leja Cab?

You can book a Leja Cabs through our website www.lejacabs.com, by calling us on our call center number, through our Leja website or through Leja Cabs App.

Can I be charged for waiting time?

Yes. Waiting time is charged separately at the rate as per applicable.

Can I pay after the completion of my trip?

No. You shall be paying your total fare before start your journey. The Extra KM amount you can pay on completed your journey as on at actual KM (kilo meter) basis. Payment can be made in cash, or by using Online.

Can I get a receipt for the amount paid?

Yes. An e-mail receipt will be sent to your e-mail ID.

What do I if I have left something behind in a Leja Cabs?

Please call our call centre and give us details such as cab number, date and time of travel and we will help you track down your missing item. Also, Leja drivers are trained to report items left behind in the cab.

In which of the cities is Leja currently available?

Leja cabs are currently available in the city of Nashik, Mumbai, and Pune. We expect to start operations in other cities soon.

Do I need to register on this website to avail the Leja service?

No. You can use our service fully without the need to register. You just need to provide your details at the time of booking.

Can I change my Booking?

Yes. You can change the date of booking till 2 days before the booked date free of charge. After that, there will be a cancellation charge as per cancellation policy.

Can I cancel my Booking?

Yes. We understand your travel plans may change, so we offer a simple cancellation policy. Regardless of whether you made your reservation online, via website, mobile app, or by dialing 7008 29 39 49, give us forty eight (48) hours’ notice prior to your pickup time, and we will give you a full refund.

Leja is unable to refund payment if cancelled with less than forty-eight hours’ notice prior to pickup time. You can change the date of booking till 48 Hours before the booked date free of charge. After that, there will be a cancellation charge as under:

48 hours before booked time: No Charge
24 – 48 hours before booked time: 50% of the trip amount
0 – 24 hours before booked time: 100% of the trip amount

For amount paid by cash, a cheque will be dispatched and for amount paid by net-banking, amount will be automatically refunded with 7 days within working hours.

Have I Personal Injury during the journey?

In the unexpected case of any accident or any untoward incident, the website cannot be made accountable as its role is to only make a Cab available. The contract is between the Cab operator and the customer. In case the passenger does not want to travel due to any issue like the condition of the vehicle or driver behavior he/she should immediately get in touch with the call center and report the matter.

Passengers in general and lady passengers, in particular, are advised to take care to look after their own safety and the security of their valuables for which they alone will be responsible. During an overnight journey, the passengers are strongly advised to give full importance to security over anything else. The website accepts no responsibility for the same.

We take care in choosing the operators who align with us and make efforts to see that drivers with a good record only deal with our customers but the website accepts no responsibility for any incident of inappropriate behavior by the Driver. The customer will have to deal with the Driver or Cab operator directly without our involvement. We seek feedback from customers regarding any such incident and take suitable action immediately after verifying the facts.

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